Return Policy

At Heimio, we take pride in providing high-quality compression sofas. To ensure a smooth experience for our customers, we have a strict refund policy. Please review the terms carefully before making a purchase.

How to Request a Refund

To request a refund, contact us at heimio.official@gmail.com within 48 hours of receiving your order. Your item must meet the eligibility criteria outlined below.

Damages and Issues

Please inspect your order immediately upon delivery. If your item is defective, damaged, or incorrect, you must report the issue within 48 hours with clear photo evidence. If no report is made within this timeframe, the item is considered delivered in good condition.

Non-Refundable Items

Refunds are not available for:

• Used or unboxed items
• Items that show signs of wear, stains, odors, or damage caused by the customer
• Sale or promotional items

Refund Eligibility

A refund will be granted only if:

• The item is unused, in its original condition, and with all packaging intact
• The refund request is made within 48 hours of delivery
• The item meets our quality inspection standards upon receipt

Refund Processing

Once approved, refunds will be issued within 10 business days to the original payment method. If you have not received it after 15 business days, please contact us.

Shipping & Processing Fees

• Customers are responsible for shipping costs associated with refunds.
• A 20% processing fee will be deducted from the refund amount.

Order Cancellations

Orders cannot be canceled or modified once processed. Please ensure all order details are correct before completing your purchase.

For any questions, contact us at heimio.official@gmail.com.