FAQs
1. How can I contact you?
You can reach us via email at heimio.official@gmail.com. We strive to respond to all inquiries within 24 hours.
2. Where are your products shipped from?
Our compression sofas are sourced from trusted suppliers and shipped from multiple locations to ensure the best delivery experience. Shipping times may vary based on your location.
3. Do you offer a money-back guarantee?
Yes! We offer a 30-Day Risk-Free Trial. If you're not satisfied with your PopSofa, you can return it within 30 days of delivery for a full refund of the product price.
Please note: you will be responsible for the return shipping cost. The sofa must be returned in reasonable condition.
4. How do I request a return?
To request a return, email us at heimio.official@gmail.com within 30 days of delivery. Please include your order number, reason for return, and photos if applicable. Once approved, we’ll provide return instructions.
5. Are there any situations where refunds are not granted?
Refunds are not available for:
- Returns requested after 30 days of delivery
- Items showing intentional damage or misuse
- Sale or promotional items
- Secondhand purchases or items bought from unauthorized sellers
6. How long does it take to process a refund?
Once your request is approved and the item is inspected, refunds will be processed within 10 business days. It may take additional time for your bank or credit card provider to post the refund. If you have not received it after 15 business days, please contact us.
7. What should I do if my item is damaged or defective upon arrival?
If you receive a damaged or defective item, contact us at heimio.official@gmail.com with photo evidence within 48 hours of delivery. We will assess the issue and provide a resolution, which may include a refund or replacement.
8. Is the PopSofa covered by a warranty?
Yes — your PopSofa is backed by a 5-Year Limited Warranty, which covers manufacturing defects in materials and workmanship.
9. How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to monitor your shipment’s status through the carrier’s website.
For any further questions, please contact us at heimio.official@gmail.com.