FAQs
1. How can I contact you?
You can reach us via email at heimio.official@gmail.com. We strive to respond to all inquiries within 24 hours.
2. Where are your products shipped from?
Our compression sofas are sourced from trusted suppliers and shipped from multiple locations to ensure the best delivery experience. Shipping times may vary based on your location.
3. Can I get a refund on my purchase?
Yes, refunds are available only if the item meets our refund criteria. The sofa must be unused, in its original packaging, and in perfect condition. Refunds are not available for used or unpackaged items.
4. How do I request a refund?
To request a refund, contact us at heimio.official@gmail.com within 48 hours of receiving your order. The item must be in brand-new condition, with all original packaging intact. Customers are responsible for shipping costs and a 20% processing fee.
5. Are there any cases where refunds are not granted?
Refunds are not available for:
- Used or unboxed items
- Items that show signs of wear, stains, odors, or damage caused by the customer
- Sale or promotional items
6. How long does it take to process a refund?
Once your request is approved and the item is inspected, refunds will be processed within 10 business days. It may take additional time for your bank or credit card provider to post the refund. If you have not received it after 15 business days, please contact us.
7. What should I do if my item is damaged or defective upon arrival?
If you receive a damaged or defective item, contact us at heimio.official@gmail.com with photo evidence within 48 hours of delivery. We will assess the issue and provide a resolution, which may include a refund or replacement.
8. Do you offer exchanges?
We do not offer exchanges. If your item qualifies for a refund, you may place a new order separately.
9. How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to monitor your shipment’s status through the carrier’s website.
For any further questions, please contact us at heimio.official@gmail.com.